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October 20th, 2013 Posted by app support No Comment yet

Welcome to the App Support page for our digital Apps published on Apple Newsstand and the iTunes App Store. We’ve prepared a detailed FAQ where you’ll find answers to many common questions. Select the question that closely matches your query and follow the guide. If your question was not covered on this page then please feel free to contact us at

Subscription related

My entitled subscription issues and/or purchases are not listed with ‘download buttons’

If you’re billed directly by iTunes for your purchases, tap ‘Restore iTunes Purchases‘ (located under the ‘Help‘ section within the magazine app). This instructs iTunes to resend your current purchase details and will update this status in your magazine app.

If you purchased your digital subscription via, use the ‘Sign in‘ option displayed at the top of the ‘Store’ section of your magazine app. MyFavouriteMagazines digital subscribers can find further support information here.

If you experience any further problems restoring your magazine purchases, please email us through the ‘Contact us‘ link under the ‘Help‘ section of your magazine app and we will assist you directly. Please allow the message to attach the log file as this will enable us to review the problem.

I’ve just subscribed, where are my magazines

You can download issues from the ‘Store‘ or ‘Library‘ screens. Download buttons are displayed next to issues you own.

If this is not the case…… go to the ‘Help‘ section, and tap ‘Restore iTunes Purchases‘ (on iPhone/iPod Touch, tap ‘More‘ then ’Restore iTunes Purchases‘). Return to the ‘Store‘ screen, this should now have synced your available issues.

If you purchased your digital subscription via, use the ‘Sign in‘ option displayed at the top of the ‘Store’ section of your magazine app. MyFavouriteMagazines digital subscribers can find further support information here.

All subscriptions begin as soon as you’ve made your purchase. Your subscription will give you the latest published issue on Newsstand, plus all new issues released during your active subscription. Please note, back issues released before the start of your subscription are not included, or special one-off magazines.

Free trial subscriptions explained

Where *free trials are offered on selected titles, once you’ve taken a subscription it provides the same access to issues as a regular Apple Newsstand subscription. Whereby you can download the latest published issue right away, plus any new issues published during this initial trial subscription period. For example, if it states ‘Get 2 free issues‘, this means, the current (latest) issue and then 1 further issue that will be released during the course of your free trial period. Once your trial period has expired your subscription will automatically renew until you cancel the subscription.

How to manage your Newsstand subscriptions can be found here.

*The free introductory trial is available to brand new iTunes Newsstand subscribers only. You cannot sign up for multiple trials on the same magazine. Previous subscribers will be billed immediately when re-subscribing.

Can you help me with my Zinio subscription

Zinio are a third-party digital publishing company who provide their own customer support. Although our magazines are sold through Zinio, we do not have access to any customer or subscription details processed through Zinio. You can contact Zinio support here:

T3 digital subscriptions and technical help

If you’re experiencing a problem with either your subscription or a technical issue relating to your T3 digital magazine you may find the answer on our T3: Tablet Edition FAQ page and T3 Tablet Registration, or you can email for assistance at

Where can I get the CD/DVD disc content

Where possible we provide the related CD/DVD disc content supplied with the physical print editions of our magazines. Unfortunately we are not able to provide a comprehensive equivalent download service for this content across all titles. Details on how to access this content where available will be included in your magazine.

Can I change my print subscription over to a digital one, or vice versa

This is possible for subscriptions purchased through Just contact the subscription team and they will be able to transfer the remainder of your subscription time.

For print or digital products sold through any other vendor, this isn’t possible.

Can I use my Apple Newsstand subscription on Google Play /Kindle/Zinio/Nook, or vice versa

No. Digital products are sold through and administered by different third-party vendors such as Apple iTunes, Amazon and Google Play. As you can understand, digital vendors will only support the delivery of digital products expressly purchased through them.

I’m a print subscriber, can I get the digital magazine for free

We still need to cover the additional costs of the systems used to deliver the digital magazines, so we offer competitive print/digital packages for our titles here.

Cancel auto-renewing or find out how long is remaining on a subscription

At the time of purchase of any subscription on Apple Newsstand, the user is shown a pop-up during the purchase process that expresses that the subscription is automatically set to auto-renew (this is also shown on your iTunes email receipt). Auto-renewal can be turned off at any time by the user. These settings can be found here:

  • 1) From the home screen, select ‘Settings‘, then ‘ iTunes & App Store‘ (For pre iOS 6 > ‘Store‘).
  • 2) Tap on your ‘Apple ID:‘ on the top of the right-hand panel (you may need to scroll down on iOS 5 and below).
  • 3) Select ‘View Apple ID
  • 4) Scroll down to and select ‘Manage‘, under ‘Subscriptions‘.

MyFavouriteMagazine subscribers can manage their subscriptions here

Minimum system requirements

Our magazine apps run on all iPad and iPhone devices running iOS 5.11 or above. However we recommend an iPad 2 (2nd gen)/iPhone 3 or better for performance and stability. Earlier models with lower processor and RAM specifications may experience slower page rendering and occasional app crashes which are outside of our control.

Reading purchased magazines on a different iOS device

Like all iTunes purchases, it’s associated to the users unique Apple ID. Using the same Apple ID it’s possible to have your digital magazines on up to 10 different iOS devices. To migrate your magazine purchases or subscriptions to a new device, sign into your device using your Apple ID and password, then install your magazine app. To restore your purchases; open the magazine app and go to the ‘Help‘ section and tap ‘Restore iTunes Purchases‘. Once completed, return to the ‘Store‘ screen. This should now have synced your issues.

If you purchased your digital subscription via, use the ‘Sign in‘ option displayed at the top of the ‘Store’ section of your magazine app. MyFavouriteMagazines digital subscribers can find further support information here.

Can I print pages

Many of our magazine apps (excludes fully-interactive magazine editions) allow you to print individual pages with an AirPrint compatible printer. Tap on the page you wish to print out. From the overlay menu, press the print icon at the top right of the screen.

Can I read my magazines on a desktop computer

No. Apple Newsstand is only designed for iOS devices meaning you can read your magazines on an iPad, iPhone or iPod Touch device only.

How to delete the App or magazine issues

You can delete magazine apps from the main Apple Newsstand bookshelf by tap and holding the icon thumbnail until it begins to shake.

To delete an individual magazine issue; from within the magazine app, go to the ‘Library‘ and tap ‘Edit‘. Deleted issues can be re-downloaded at any time without additional charge.

Embedded digital video and audio content have no sound

Check the volume settings are turned on or up. If that doesn’t help, check the ’side switch’ located next to the volume buttons on your device as it’s likely set to mute audio.

On new iPad’s without the mute button, swipe up on the Home screen for the Control Centre to access the mute setting.

Magazine issues disappear from the Newsstand App

If you downloaded an issue and it no longer appears to be there, this usually happens because you performed an iOS upgrade/restore of your device and the issues were removed, or because your device was running low on storage space and removed the issue silently without notification (a built-in iOS feature). You should be able re-download these issues again after running a Restore iTunes Purchases.

Downloaded issue is stuck in Processing or Queued state

This may be the result of running low on storage space preventing the process completing on the device. You may need to free up some space before attempting to re-download the issue. A hard reset should interrupt the stuck unzipping process, however in some cases you will need to reinstall the App on your device.

Follow the instructions in the section below to determine how much free space you have on your device.

Downloaded issue is corrupt, or missing pages

This may be the result of a random internet connection problem during the download transit that can happen from time to time. Otherwise it’s because the device is running low on storage and hasn’t been able to extract the issue from the download container.

  • To re-download the issue, delete it first by from the ‘Library‘ area of your app. Tap ‘Edit‘ to delete issues. Return to the ‘Store‘ section to re-download the issue.
  • If the problem persists, check how much available storage space is available on your device; Tap the ‘Contact us‘ link under the ‘Help‘ section of the app. Attach the log data when requested. The email body will display how much space is available. If this is below 2GB, you must clear some data before re-downloading the issue.
  • If the above does not help, please follow the tips below.

Additional downloading tips:

  • Close other open apps by performing a hard reset (powering off and on, by holding down the power button).
  • Do not leave the app during the download.
  • If your device is going to sleep during the download, you can change this setting on your device here: Settings > General > Auto-Lock.
  • Try downloading using an alternative internet connection.

The App performance is slow or unstable

In the unlikely event of an application crash you are unable to resolve, we have set out some steps that may help you:

  • Kill the app (double tap the Home button on your device to display all running apps, and close it here). Load the magazine app and try using once more. If that doesn’t help…
  • Kill other apps running at the same time using the same method to free up system resources
  • Uninstall the app, and re-install it from the iTunes Store and restart
  • To re-sync your purchases, tap the ‘Restore iTunes Purchases’ option under the ‘Help‘ section of your magazine app.

Voucher codes

To apply one of our promotional voucher codes, tap the ‘Voucher‘ icon shown at the bottom of the magazine app screen  (on iPhone’s this can be found under Help) and enter the code. This should change the price to a download button on the free issue given away (the voucher code will unlock a pre-selected recent back issue, it cannot be chosen by the user). If the voucher code is accepted but the issue does not change to a download button, please email us for assistance. Do not attempt to download the issue if the price remains on display as you will be billed for the issue and we will not be able to refund you.

If you get an invalid code error, this will be because…..

  1. The code has expired.
  2. You already own the issue.
  3. The code is being redeemed for a title not participating in the promotion.

If you’re unsure, just email us with the details of the voucher code and the magazine title.
Voucher codes Terms & Conditions

What is the ‘Buy all back issues’ button?

Subscribers may see the ‘Buy all back issues‘ button displayed at the top the Store section of the magazine app. Use this option to buy every back issue of the magazine published you don’t already own. This is a one-off charge, the purchase cost is shown once you select ‘Buy all back issues’ and enter your iTunes password. You will then see the price and have the choice to confirm to purchase or cancel.

‘Buy all back issues’ terms and conditions:

  1. ‘Buy all back issues’ is only shown when an active subscription is present.
  2. ‘Buy all back issues’ can only be purchased once, and only applies to the available back issues shown in the Apple Newsstand magazine app at the time of purchase.
  3. Back issues are exclusively the published content shown under the ‘Interactive Back issues’ and ‘Back issues’ sections.
  4. This offer (Buy all back issues) excludes all ‘Special’ issues. Special issues are all products not included in the regular digital magazine subscription.

Note: The ‘Buy all back issues’ feature may not be available for all titles.

How to enable/disable Push Notifications

We periodically send messages to users devices to let them know when the latest issue has arrived and inform when we’re running promotions. If you wish to deactivate these notifications, or indeed turn them on; the settings are located under the Notifications section of the Settings area of your device.

Gifting subscriptions

It’s not possible to gift digital subscriptions through iTunes. However it is for subscriptions purchased through Just as our print subscriptions can be bought as gifts, we also directly sell digital subscriptions through our MyFavouriteMagazines website.

Support for billing problems

The point of sale process for all Apple Newsstand transactions for individual magazine and subscription purchases is entirely handled by Apple Inc. Because this process is entirely handled by a third-party company it prohibits us facilitating refunds or indeed checking any personal purchase details, and therefore we are unable to directly assist you with these types of enquiries. Please use the links below to obtain the support and help you require directly from Apple. For more direct support from Apple you should visit: For further FAQs and details on how to contact iTunes support, please visit: