Welcome to the Future Vault Support page.
The Vault is an online way to provide the content that would have gone on cover discs with a number of our magazines.
As such, we have designed the Vault and content on it to be used on a desktop or laptop computer, within a full web browser. Please note that mobile devices are not yet supported.
Here you will find answers to common problems and Frequently Asked Questions that may arise when using the Future Vault.
Please read through the relevant sections to find your answer. If your enquiry is not answered in any of the sections, please see the Further help and queries section.
***Please note that for the purpose of demonstration, all links in this guide relating the Vault will use Guitarist as the base site. All magazines that use the Vault will have their own version of the site, but the Vault system is the same across all of these sites. Your magazine will contain the URL to access its own version of the Vault.***
In order to use the Vault and access content for your magazines, you must first register an email address and create an account.
Head to http://vault.guitarist.co.uk/register/ and fill out the form. The email address you enter will be your account username, so be sure to enter it carefully. Passwords on the Vault are case-sensitive and must be at least 8 characters long.
The email is sent from email@example.com and may get filtered as spam in your email client, If you have not received your verification email within 30 minutes of submitting your registration, check the spam or junk folders in your email inbox.
I cannot login to my Vault
If you are having trouble logging in, please make sure you have followed the unique URL sent to you in the confirmation email. Certain email clients alter our links, which may result in you seeing an error page.
A link will look like this –
However, some email clients will show the & as & which breaks the link –
If your link sends you to the error page, manually remove amp; from your browser’s address bar and your link should work.
Make sure you are using the correct email address and password that you provided during registration. Please note that passwords on the Vault are case-sensitive.
Which magazines use the Vault?
Currently, content for the following magazines is available through the Vault:
3D World from issue 162 (December 2012) to issue 182 (June 2014)
Computer Arts Collection from issue 1 (Volume 1 Part 1/6) to issue 6
Computer Music from issue 182 (October 2012) onwards
Future Music from issue 249 (February 2012) onwards
Guitarist from issue 347 (October 2011) to issue 384 (July 2014)
I am unable to add a magazine to my Vault
Before you can access content from a magazine, you will need to add the issue to your Vault by answering two proof-of-purchase questions related to that issue.
Once you have logged in, click “Add A Magazine” in the top-right of the page. You will be asked to select how you purchased the magazine; the questions may differ between different versions of the magazine, so be sure to select the correct purchase method.
Next, you need to choose the name of the magazine from a drop-down menu. Click next and then select the issue number you are trying to add. If you are unsure of this, the issue number can be found on the front cover of the magazine.
Click next and you will now see two questions asking you details about the magazine – they will usually be along the lines of filling in a missing word from a certain page or something similar.
You need to enter the answer as it appears in the magazine, and without any extra words. For example:
Question: Which word is missing from the title of the interview on page 65? ‘Kiss Xxxx’? Just type the missing word
Your answer would simply be the missing word, as substituted by XXXX or ????, typed as it appears in the magazine.
Question: Who is the subject of the On The Record interview, beginning on page 38?
The answer here is the name of an artist, typed as it appears on the page mentioned in the question. If the name consists of multiple words, separate them with a space; for instance “Fleetwood Mac”.
I cannot add my magazine subscription
The Vault currently does not allow the linking of a magazine subscription to your Vault account. All users of the Vault must answer the proof-of-purchase questions in order to add a magazine and access its content.
I am having problems downloading from the Vault
File downloads on the Vault range in size from a few megabytes, up to several gigabytes. A steady and relatively fast (2Mb/s or higher) broadband speed is needed to download the files. As the files are provided via a secure download server, you will not be able to use download handling browser add-ons to get Vault content.
All files on the Vault are provided as downloads – this means you must wait for the download to finish before trying to use the file.
If your internet connection is slow and you are trying to download a large file from the Vault, your download may time-out, resulting in an incomplete file. You should try again at a time when web traffic in your area is lower.
I am having problems with content I have downloaded
The majority of videos from the Vault will be in either .mp4 or .mov format – these are popular formats that should play without problem on most systems. We recommend using Apple’s QuickTime Player (download here) or VideoLAN’s VLC Media Player (download here) to watch videos downloaded from the Vault.
Audio tracks and samples are supplied in various formats, all of which are standards such as .mp3 or .wav formats. These will play in any media player.
Sometimes multiple files will be packed together within a single .zip file to make them easier to download. The contained files need to be extracted first in order to access them. Usually you’ll already have the necessary software on your computer to do this. However if you are having difficulty we would recommend using 7-Zip for Windows, or The Unarchiver for Mac computers.
Further help and queries
If the advice and solutions above do not solve your problem, please email firstname.lastname@example.org and include the following details to ensure we can help you as quickly and efficiently as possible:
• The email address you use to login to your Vault account
• The magazine name and issue number that your query relates to
• The proof-of-purchase questions you have been asked
• The answers that you have provided for those questions