Monthly Archives: October, 2013

advertising solutions

October 22nd, 2013 Posted by Uncategorized No Comment yet

Advertising solutions

Future’s goal is to be the partner of choice for companies looking to commercially target enthusiasts across our host sectors. Thanks to the powerful relationships we have with our enthusiast audiences, we are able to offer unique commercial opportunities to companies who wish to engage with them.

To find out more about the range of advertising solutions available from Future contact us.

Vault support

October 20th, 2013 Posted by Uncategorized No Comment yet

Welcome to the Future Vault Support page.

The Vault is an online way to provide the content that would have gone on cover discs with a number of our magazines.

As such, we have designed the Vault and content on it to be used on a desktop or laptop computer, within a full web browser. Please note that mobile devices are not yet supported.

Here you will find answers to common problems and Frequently Asked Questions that may arise when using the Future Vault.

Please read through the relevant sections to find your answer. If your enquiry is not answered in any of the sections, please see the Further help and queries section.

***Please note that for the purpose of demonstration, all links in this guide relating the Vault will use Guitarist as the base site. All magazines that use the Vault will have their own version of the site, but the Vault system is the same across all of these sites. Your magazine will contain the URL to access its own version of the Vault.***

Problem

Registration

In order to use the Vault and access content for your magazines, you must first register an email address and create an account.

Head to http://vault.guitarist.co.uk/register/ and fill out the form. The email address you enter will be your account username, so be sure to enter it carefully. Passwords on the Vault are case-sensitive and must be at least 8 characters long.

Once you have filled out the form, take the time to read the terms of use and privacy policy, then tick the box to agree with them. Hit the Register button and a confirmation email will be sent to the email address you used to register. This email will contain a unique URL to verify your account. You will able to login to your Vault once you have visited this URL.

The email is sent from noreply.vaultsupport@futurenet.com and may get filtered as spam in your email client, If you have not received your verification email within 30 minutes of submitting your registration, check the spam or junk folders in your email inbox.

I cannot login to my Vault

If you are having trouble logging in, please make sure you have followed the unique URL sent to you in the confirmation email. Certain email clients alter our links, which may result in you seeing an error page.

A link will look like this –

http://vault.guitarist.co.uk/register/verify?user=914&code=71A1A54D67819435EE77AE1DC0EDD69

However, some email clients will show the & as & which breaks the link –

http://vault.guitarist.co.uk/register/verify?user=914&code=71A1A54D67819435EE77AE1DC0EDD69

If your link sends you to the error page, manually remove amp; from your browser’s address bar and your link should work.

Make sure you are using the correct email address and password that you provided during registration. Please note that passwords on the Vault are case-sensitive.

Which magazines use the Vault?

Currently, content for the following magazines is available through the Vault:

3D World from issue 162 (December 2012) to issue 182 (June 2014)

Computer Arts Collection from issue 1 (Volume 1 Part 1/6) to issue 6

Computer Music from issue 182 (October 2012) onwards

Future Music from issue 249 (February 2012) onwards

Guitarist from issue 347 (October 2011) to issue 384 (July 2014)

I am unable to add a magazine to my Vault

Before you can access content from a magazine, you will need to add the issue to your Vault by answering two proof-of-purchase questions related to that issue.

Once you have logged in, click “Add A Magazine” in the top-right of the page. You will be asked to select how you purchased the magazine; the questions may differ between different versions of the magazine, so be sure to select the correct purchase method.

Next, you need to choose the name of the magazine from a drop-down menu. Click next and then select the issue number you are trying to add. If you are unsure of this, the issue number can be found on the front cover of the magazine.

Click next and you will now see two questions asking you details about the magazine – they will usually be along the lines of filling in a missing word from a certain page or something similar.

You need to enter the answer as it appears in the magazine, and without any extra words. For example:

Question: Which word is missing from the title of the interview on page 65? ‘Kiss Xxxx’? Just type the missing word

Your answer would simply be the missing word, as substituted by XXXX or ????, typed as it appears in the magazine.

Question: Who is the subject of the On The Record interview, beginning on page 38?

The answer here is the name of an artist, typed as it appears on the page mentioned in the question. If the name consists of multiple words, separate them with a space; for instance “Fleetwood Mac”.

I cannot add my magazine subscription

The Vault currently does not allow the linking of a magazine subscription to your Vault account. All users of the Vault must answer the proof-of-purchase questions in order to add a magazine and access its content.

I am having problems downloading from the Vault

File downloads on the Vault range in size from a few megabytes, up to several gigabytes. A steady and relatively fast (2Mb/s or higher) broadband speed is needed to download the files. As the files are provided via a secure download server, you will not be able to use download handling browser add-ons to get Vault content.

All files on the Vault are provided as downloads – this means you must wait for the download to finish before trying to use the file.

If your internet connection is slow and you are trying to download a large file from the Vault, your download may time-out, resulting in an incomplete file. You should try again at a time when web traffic in your area is lower.

I am having problems with content I have downloaded

Video

The majority of videos from the Vault will be in either .mp4 or .mov format – these are popular formats that should play without problem on most systems. We recommend using Apple’s QuickTime Player (download here) or VideoLAN’s VLC Media Player (download here) to watch videos downloaded from the Vault.

Audio

Audio tracks and samples are supplied in various formats, all of which are standards such as .mp3 or .wav formats. These will play in any media player.

Other files

Sometimes multiple files will be packed together within a single .zip file to make them easier to download. The contained files need to be extracted first in order to access them. Usually you’ll already have the necessary software on your computer to do this. However if you are having difficulty we would recommend using 7-Zip for Windows, or The Unarchiver for Mac computers.

Further help and queries

If the advice and solutions above do not solve your problem, please email vaultsupport@futurenet.com and include the following details to ensure we can help you as quickly and efficiently as possible:

The email address you use to login to your Vault account

 

The magazine name and issue number that your query relates to

 

The proof-of-purchase questions you have been asked

The answers that you have provided for those questions

Disc support

October 20th, 2013 Posted by Uncategorized No Comment yet

Welcome to the Future Publishing Disc Support page. Here you will find solutions to problems you may encounter when using one of our CDs or DVDs.

We aim to support discs for a reasonable period – a minimum of six months from their original on-sale in most cases. If your disc is older than this then we may still be able to help (though disc support over 6 months is limited to the availability of stock), though we recommend you try the steps listed on this page first.

If the solutions below do not solve your problem, please send an email to support@futurenet.com and include as many details as you can, including the magazine name and issue number. We will then do our best to help solve the issue.

Problem

My disc is missing, damaged or broken

If the disc is damaged and will not read at all, or you have bought a magazine and the disc is missing, please email support@futurenet.com making sure to include the following information:

Your name and full postal address, including the country and any postal codes

The magazine name and issue number

Information about where you purchased the magazine

A replacement will then be sent out to you and should arrive within 28 days.

Videos on the disc do not play correctly

There are several ways that our discs provide video content.

Many of our titles, such as our photography magazines, have a bespoke Flash-based application or user interface that contains all the information and videos within it. This is designed to be an easy-to-navigate way to present all the disc content and you should encounter no problems in terms of video playback when using it. However it may be worth updating your version of Flash Player in the first instance.

Head to http://get.adobe.com/flashplayer to download the latest version for your system.

Digital Camera (Digital Camera World), Guitar Techniques and some of our new PhotoMasterclass bookazines use a HTML-based interface that runs in a web browser. Most modern web browsers will play these videos with no problems but there are some exceptions to this depending on the operating system and version of the browser used. Google’s Chrome browser handles the HTML video playback from these discs in all environments, and is what we recommend to use if you have any difficulty with your default browser.

Head to http://www.google.com/chrome to download Chrome for your system. Please note that once installed, it is not necessary to set Chrome as the default browser but you will need to launch ‘Welcome.html’ in Chrome, either by right-clicking (CTRL-Click on Mac) and selecting Open With or by launching Chrome, hitting CTRL+O (CMD+O on Mac) and choosing the HTML file on the disc.

The videos for all our photography discs are available for to access directly and play in a media player of your choice. They usually reside in a folder named “videos” or “content”.

Other discs, such as those provided with our music technology titles, are simple data discs that contain video files. Often these files are very large and so we recommend copying the videos to your hard drive and playing them from there. The best software to play these videos is QuickTime or VLC Media Player as all of the videos should be supported by one of these players.

We permit copying of the videos to your computer or portable device (iPad etc) providing it is only for personal use ONLY. By doing so you agree not to edit, distribute or otherwise infringe on the copyright protecting our content, and also acknowledge that Future is not responsible for any loss of or damage to data sustained as a result.

If you still encounter video playback problems then email support@futurenet.com with details of the disc, the video and some information about your computer and software and a brief description of the problem. We will then strive to advise you the best course of action.

The disc will not read/just spins in the drive

Check the data surface of the disc for damage or blemishes – try using a soft dry cloth to gently wipe in straight lines from the centre to the outer edge. If the disc is still not working correctly, place the disc on a flat surface – if there are any gaps between the disc and the surface then your disc may be warped. If there are no gaps but the disc is not working, the disc may be corrupt.

If the disc interface only partially loads, or there is a lot of drive activity but very slow loading times, then your drive is having difficulty reading the disc. This could indicate a problem with either the disc or the drive; if possible, try the disc in another machine to verify the problem.

Contact support@futurenet.com making sure to include the magazine name, issue number, your full postal address and information on where you purchased the magazine and a replacement will be sent to you.

I cannot open the disc interface

All of our discs that have a user interface are designed to automatically run on systems that support it.

If this doesn’t happen, try manually running the application – using a file explorer (Windows Explorer or Finder) navigate to the main contents of the disc. Exactly what you will see will vary from disc to disc but generally there will be one or more files and folders, and an application file (usually named the same as the disc). This file should be the application launcher for the user interface – double-clicking the icon should run it.

If this does not help, please check that you have the latest version of Adobe Flash Player installed on your system.

Occasionally users may experience trouble using our discs when there is security or disk management software running on their system. This can be hard to diagnose, however, so we recommend trying the disc on another system to verify where the problem lies.

If the disc interface only partially loads, or there is a lot of drive activity but very slow loading times, then your drive is having difficulty reading the disc. Usually this indicates a fault with the disc – email support@futurenet.com with details of the disc, the video and some information about your computer and software and a brief description of the problem. We will then strive to advise you the best course of action.

I am having problems with a Linux Format disc

Linux Format provides ISO image downloads of the cover discs via torrents – select your issue number here to download the disc image.

If your Linux Format disc is damaged or obviously faulty (read errors occur), and a download is unsuitable for you, contact support@futurenet.com making sure to include the magazine name and issue number, your full postal address and information on where you purchased the magazine and a replacement disc will be sent to you.

Due to the nature of Linux, our disc support team is unable to provide any technical help or advice for Linux problems. The best way to get information on any Linux issues is to visit the Linux Format forums where you can search open threads or post a question to solve your problem.

My Official Playstation/Xbox 360 Magazine demo disc will not read in my console

Please make sure the disc is totally free from dust, fingerprints and dirt, particularly on the outer edge of the disc. This area contains the copyright and anti-piracy information and if this is not able to be read correctly, the disc will not run.

If your disc is faulty, contact support@futurenet.com making sure to include the magazine name, issue number, your full postal address and information on where you purchased the magazine and a replacement will be sent to you.

Do digital editions of the magazine enable me to get the same disc content as a print edition?

We have a number of methods for providing digital content for the digital editions of our magazines, including direct in-app links to content and download sites. Each digital edition of our magazines will have a description at the point of purchase explaining exactly what content is available. Please visit the App Support page for more details.

Future app support

October 20th, 2013 Posted by app support No Comment yet

Welcome to the App Support page for our digital Apps published on Apple Newsstand and the iTunes App Store. We’ve prepared a detailed FAQ where you’ll find answers to many common questions. Select the question that closely matches your query and follow the guide. If your question was not covered on this page then please feel free to contact us at apps@futurenet.com

Subscription related

My entitled subscription issues and/or purchases are not listed with ‘download buttons’

If you’re billed directly by iTunes for your purchases, tap ‘Restore iTunes Purchases‘ (located under the ‘Help‘ section within the magazine app). This instructs iTunes to resend your current purchase details and will update this status in your magazine app.

If you purchased your digital subscription via MyFavouriteMagazines.co.uk, use the ‘Sign in‘ option displayed at the top of the ‘Store’ section of your magazine app. MyFavouriteMagazines digital subscribers can find further support information here.

If you experience any further problems restoring your magazine purchases, please email us through the ‘Contact us‘ link under the ‘Help‘ section of your magazine app and we will assist you directly. Please allow the message to attach the log file as this will enable us to review the problem.

I’ve just subscribed, where are my magazines

You can download issues from the ‘Store‘ or ‘Library‘ screens. Download buttons are displayed next to issues you own.

If this is not the case…… go to the ‘Help‘ section, and tap ‘Restore iTunes Purchases‘ (on iPhone/iPod Touch, tap ‘More‘ then ’Restore iTunes Purchases‘). Return to the ‘Store‘ screen, this should now have synced your available issues.

If you purchased your digital subscription via MyFavouriteMagazines.co.uk, use the ‘Sign in‘ option displayed at the top of the ‘Store’ section of your magazine app. MyFavouriteMagazines digital subscribers can find further support information here.

All subscriptions begin as soon as you’ve made your purchase. Your subscription will give you the latest published issue on Newsstand, plus all new issues released during your active subscription. Please note, back issues released before the start of your subscription are not included, or special one-off magazines.

Free trial subscriptions explained

Where *free trials are offered on selected titles, once you’ve taken a subscription it provides the same access to issues as a regular Apple Newsstand subscription. Whereby you can download the latest published issue right away, plus any new issues published during this initial trial subscription period. For example, if it states ‘Get 2 free issues‘, this means, the current (latest) issue and then 1 further issue that will be released during the course of your free trial period. Once your trial period has expired your subscription will automatically renew until you cancel the subscription.

How to manage your Newsstand subscriptions can be found here.

*The free introductory trial is available to brand new iTunes Newsstand subscribers only. You cannot sign up for multiple trials on the same magazine. Previous subscribers will be billed immediately when re-subscribing.

Can you help me with my Zinio subscription

Zinio are a third-party digital publishing company who provide their own customer support. Although our magazines are sold through Zinio, we do not have access to any customer or subscription details processed through Zinio. You can contact Zinio support here: www.zinio.com/help/index.jsp

T3 digital subscriptions and technical help

If you’re experiencing a problem with either your subscription or a technical issue relating to your T3 digital magazine you may find the answer on our T3: Tablet Edition FAQ page and T3 Tablet Registration, or you can email for assistance at t3.ipad@futurenet.com

Where can I get the CD/DVD disc content

Where possible we provide the related CD/DVD disc content supplied with the physical print editions of our magazines. Unfortunately we are not able to provide a comprehensive equivalent download service for this content across all titles. Details on how to access this content where available will be included in your magazine.

Can I change my print subscription over to a digital one, or vice versa

This is possible for subscriptions purchased through MyFavouriteMagazines.co.uk. Just contact the subscription team and they will be able to transfer the remainder of your subscription time.

For print or digital products sold through any other vendor, this isn’t possible.

Can I use my Apple Newsstand subscription on Google Play /Kindle/Zinio/Nook, or vice versa

No. Digital products are sold through and administered by different third-party vendors such as Apple iTunes, Amazon and Google Play. As you can understand, digital vendors will only support the delivery of digital products expressly purchased through them.

I’m a print subscriber, can I get the digital magazine for free

We still need to cover the additional costs of the systems used to deliver the digital magazines, so we offer competitive print/digital packages for our titles here.

Cancel auto-renewing or find out how long is remaining on a subscription

At the time of purchase of any subscription on Apple Newsstand, the user is shown a pop-up during the purchase process that expresses that the subscription is automatically set to auto-renew (this is also shown on your iTunes email receipt). Auto-renewal can be turned off at any time by the user. These settings can be found here:

  • 1) From the home screen, select ‘Settings‘, then ‘ iTunes & App Store‘ (For pre iOS 6 > ‘Store‘).
  • 2) Tap on your ‘Apple ID:‘ on the top of the right-hand panel (you may need to scroll down on iOS 5 and below).
  • 3) Select ‘View Apple ID
  • 4) Scroll down to and select ‘Manage‘, under ‘Subscriptions‘.

MyFavouriteMagazine subscribers can manage their subscriptions here

Minimum system requirements

Our magazine apps run on all iPad and iPhone devices running iOS 5.11 or above. However we recommend an iPad 2 (2nd gen)/iPhone 3 or better for performance and stability. Earlier models with lower processor and RAM specifications may experience slower page rendering and occasional app crashes which are outside of our control.

Reading purchased magazines on a different iOS device

Like all iTunes purchases, it’s associated to the users unique Apple ID. Using the same Apple ID it’s possible to have your digital magazines on up to 10 different iOS devices. To migrate your magazine purchases or subscriptions to a new device, sign into your device using your Apple ID and password, then install your magazine app. To restore your purchases; open the magazine app and go to the ‘Help‘ section and tap ‘Restore iTunes Purchases‘. Once completed, return to the ‘Store‘ screen. This should now have synced your issues.

If you purchased your digital subscription via MyFavouriteMagazines.co.uk, use the ‘Sign in‘ option displayed at the top of the ‘Store’ section of your magazine app. MyFavouriteMagazines digital subscribers can find further support information here.

Can I print pages

Many of our magazine apps (excludes fully-interactive magazine editions) allow you to print individual pages with an AirPrint compatible printer. Tap on the page you wish to print out. From the overlay menu, press the print icon at the top right of the screen.

Can I read my magazines on a desktop computer

No. Apple Newsstand is only designed for iOS devices meaning you can read your magazines on an iPad, iPhone or iPod Touch device only.

How to delete the App or magazine issues

You can delete magazine apps from the main Apple Newsstand bookshelf by tap and holding the icon thumbnail until it begins to shake.

To delete an individual magazine issue; from within the magazine app, go to the ‘Library‘ and tap ‘Edit‘. Deleted issues can be re-downloaded at any time without additional charge.

Embedded digital video and audio content have no sound

Check the volume settings are turned on or up. If that doesn’t help, check the ’side switch’ located next to the volume buttons on your device as it’s likely set to mute audio.

On new iPad’s without the mute button, swipe up on the Home screen for the Control Centre to access the mute setting.

Magazine issues disappear from the Newsstand App

If you downloaded an issue and it no longer appears to be there, this usually happens because you performed an iOS upgrade/restore of your device and the issues were removed, or because your device was running low on storage space and removed the issue silently without notification (a built-in iOS feature). You should be able re-download these issues again after running a Restore iTunes Purchases.

Downloaded issue is stuck in Processing or Queued state

This may be the result of running low on storage space preventing the process completing on the device. You may need to free up some space before attempting to re-download the issue. A hard reset should interrupt the stuck unzipping process, however in some cases you will need to reinstall the App on your device.

Follow the instructions in the section below to determine how much free space you have on your device.

Downloaded issue is corrupt, or missing pages

This may be the result of a random internet connection problem during the download transit that can happen from time to time. Otherwise it’s because the device is running low on storage and hasn’t been able to extract the issue from the download container.

  • To re-download the issue, delete it first by from the ‘Library‘ area of your app. Tap ‘Edit‘ to delete issues. Return to the ‘Store‘ section to re-download the issue.
  • If the problem persists, check how much available storage space is available on your device; Tap the ‘Contact us‘ link under the ‘Help‘ section of the app. Attach the log data when requested. The email body will display how much space is available. If this is below 2GB, you must clear some data before re-downloading the issue.
  • If the above does not help, please follow the tips below.

Additional downloading tips:

  • Close other open apps by performing a hard reset (powering off and on, by holding down the power button).
  • Do not leave the app during the download.
  • If your device is going to sleep during the download, you can change this setting on your device here: Settings > General > Auto-Lock.
  • Try downloading using an alternative internet connection.

The App performance is slow or unstable

In the unlikely event of an application crash you are unable to resolve, we have set out some steps that may help you:

  • Kill the app (double tap the Home button on your device to display all running apps, and close it here). Load the magazine app and try using once more. If that doesn’t help…
  • Kill other apps running at the same time using the same method to free up system resources
  • Uninstall the app, and re-install it from the iTunes Store and restart
  • To re-sync your purchases, tap the ‘Restore iTunes Purchases’ option under the ‘Help‘ section of your magazine app.

Voucher codes

To apply one of our promotional voucher codes, tap the ‘Voucher‘ icon shown at the bottom of the magazine app screen  (on iPhone’s this can be found under Help) and enter the code. This should change the price to a download button on the free issue given away (the voucher code will unlock a pre-selected recent back issue, it cannot be chosen by the user). If the voucher code is accepted but the issue does not change to a download button, please email us for assistance. Do not attempt to download the issue if the price remains on display as you will be billed for the issue and we will not be able to refund you.

If you get an invalid code error, this will be because…..

  1. The code has expired.
  2. You already own the issue.
  3. The code is being redeemed for a title not participating in the promotion.

If you’re unsure, just email us with the details of the voucher code and the magazine title.
Voucher codes Terms & Conditions

What is the ‘Buy all back issues’ button?

Subscribers may see the ‘Buy all back issues‘ button displayed at the top the Store section of the magazine app. Use this option to buy every back issue of the magazine published you don’t already own. This is a one-off charge, the purchase cost is shown once you select ‘Buy all back issues’ and enter your iTunes password. You will then see the price and have the choice to confirm to purchase or cancel.

‘Buy all back issues’ terms and conditions:

  1. ‘Buy all back issues’ is only shown when an active subscription is present.
  2. ‘Buy all back issues’ can only be purchased once, and only applies to the available back issues shown in the Apple Newsstand magazine app at the time of purchase.
  3. Back issues are exclusively the published content shown under the ‘Interactive Back issues’ and ‘Back issues’ sections.
  4. This offer (Buy all back issues) excludes all ‘Special’ issues. Special issues are all products not included in the regular digital magazine subscription.

Note: The ‘Buy all back issues’ feature may not be available for all titles.

How to enable/disable Push Notifications

We periodically send messages to users devices to let them know when the latest issue has arrived and inform when we’re running promotions. If you wish to deactivate these notifications, or indeed turn them on; the settings are located under the Notifications section of the Settings area of your device.

Gifting subscriptions

It’s not possible to gift digital subscriptions through iTunes. However it is for subscriptions purchased through www.myfavouritemagazines.co.uk. Just as our print subscriptions can be bought as gifts, we also directly sell digital subscriptions through our MyFavouriteMagazines website.

Support for billing problems

The point of sale process for all Apple Newsstand transactions for individual magazine and subscription purchases is entirely handled by Apple Inc. Because this process is entirely handled by a third-party company it prohibits us facilitating refunds or indeed checking any personal purchase details, and therefore we are unable to directly assist you with these types of enquiries. Please use the links below to obtain the support and help you require directly from Apple. For more direct support from Apple you should visit: www.apple.com/support/itunes/ For further FAQs and details on how to contact iTunes support, please visit: www.apple.com/support/itunes/contact/

How can I manage or opt out of cookies

October 20th, 2013 Posted by Uncategorized No Comment yet

How can I manage or opt out of cookies?

Some people find the idea of a website storing information on their device a little intrusive, in particular when the information is stored and used by a third party. For example, you may object to being served advertising which is targeted to your interests based on your browsing history. If you would prefer to opt out of cookies, it is possible to control cookies by following the steps below, however you should be aware that you might lose some features and functionality of the website if you do so

Cookies, including those which have already been set, can be deleted from your hard drive. You can also change the preferences/settings in your web browser to control cookies. In some cases, you can choose to accept cookies from the primary site, but block them from third parties. In others, you can block cookies from specific advertisers, or clear out all cookies. Deleting or blocking cookies may reduce functionality of the site. To learn more about how to reject cookies, visit www.allaboutcookies.org or go to the help menu within your internet browser. If you experience any problems having deleted cookies, you should contact the supplier of your web browser.

Opting out of Analytical Performance Cookies:

If you would like to opt out of Analytics cookies, please do so by clicking on the links below:

Comscore Digital Analytix – http://sitestat.com/privacy/

Google Analytics: https://tools.google.com/dlpage/gaoptout

Opting out of Behavioural Advertising Cookies:

If you would like to disable “third party” cookies generated by advertisers or providers of targeted advertising services, you can turn them off by going to the third party’s website and getting them to generate a one-time “no thanks” cookie that will stop any further cookies being written to your machine. Here are links to the main third party advertising platforms we use, each of which have instructions on how to do this:

http://www.google.com/privacy_ads.html

http://www.audiencescience.com/consumers

http://www.admeld.com/privacy/

You can find out how to decline other online behavioural advertising by visiting:

http://www.networkadvertising.org/managing/opt_out.asp

Web Beacons

If you object to web beacons in emails, we recommend that you follow the instructions for deleting existing cookies and disabling future cookies above. We will still know how many of our emails are opened and we will automatically receive your IP address, a unique identifier of your device or other access device; but we will not identify you as an individual.